Privacy Policy

Effective Date: 01/01/2025

Hair of the Dog Pet Spa LLC ("Company," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data, including information related to SMS communications in compliance with 10DLC (10-Digit Long Code) regulations.

1. Information We Collect

We collect the following types of information when you interact with us:

  • Personal Information: Name, phone number, email address, and any details you provide when scheduling appointments or signing up for SMS alerts.

  • Transactional Information: Details about your pet grooming services, purchases, and customer history.

  • Communication Data: SMS messages, customer inquiries, and responses for appointment reminders, promotions, and service updates.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To Provide Services: Confirm appointments, send reminders, and share service updates.

  • Customer Support: Respond to inquiries and resolve service issues.

  • Regulatory Compliance: Ensure compliance with 10DLC regulations, TCPA (Telephone Consumer Protection Act), and CTIA (Cellular Telecommunications Industry Association) guidelines.

3. SMS Communications & Opt-In Policy

  • By providing your phone number, you consent to receive SMS messages from Hair of the Dog Pet Spa LLC for appointment reminders, service notifications, and customer support.

  • Message frequency may vary. Standard message and data rates may apply.

  • Opt-Out: You can unsubscribe at any time by replying STOP to any message. To receive assistance, reply HELP or contact us at 650 4682803.

4. Terms and Conditions

By signing up for texts, you consent to receive [appointments reminders, service notifications and customer support] from Hair of the Dog Pet Spa LLC at the number you provided, including messages sent by an autodialer. Consent is not a condition of purchase.

MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring, and message frequency varies based on communication needs.

  • Message Frequency: Users will receive messages approximately every 6 weeks or around their scheduled appointment. Additional messages may be sent for promotions, service updates, or urgent notifications.

  • To get help, reply HELP or contact Hair of the Dog Pet Spa LLC at 650 468 2803 or constance@hairofthedogpetspa.net.

  • To Opt-Out of messaging, reply STOP to 650 468 2803 or send an email to constance@hairofthedogpetspa.net. You can also call us at 650 468 2803. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed, and then you will receive no further messages.

5. Sharing of Information

We do not sell, trade, or rent your personal information. However, we may share your data with:

  • Service Providers: Third-party vendors who assist in delivering SMS notifications, appointment scheduling, and customer service.

  • Legal Compliance: Government authorities if required by law or to protect against fraud or security threats.

    We have implemented strict policies and procedures to prevent unauthorized sharing of user data, ensuring that all data sharing is conducted in compliance with applicable laws and regulations.

    We are committed to protecting your privacy and will not transfer, sell, or disclose your personal data to external organizations for any purpose other than those explicitly stated in this policy.

6. Data Security

We take the security of your personal information seriously and implement the following safeguards:

  • Strict Access Controls: Only authorized personnel have access to personal data, and access is granted on a need-to-know basis.

  • Regular Audits: We conduct routine audits of data access and security practices to ensure compliance with privacy standards.

  • Employee Training Programs: All employees handling personal data undergo mandatory training on data protection and privacy policies to prevent unauthorized disclosure.

  • Encryption & Protection: We use encryption and other security measures to protect personal data from unauthorized access, misuse, or loss.

    Despite our efforts, no electronic transmission is 100% secure, and we encourage you to take precautions when sharing personal information.

7. Your Rights & Choices

  • Access & Correction: You can request access to or correction of your personal information.

  • Opt-Out of Messages: Reply STOP to opt out of SMS messages.

  • Data Deletion: Contact us if you wish to have your data removed from our systems, subject to legal obligations.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our services after modifications indicates acceptance of the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy or our SMS practices, please contact us at:

Hair of the Dog Pet Spa LLC
San Carlos, CA
Constance@hairofthedogpetspa.net
6504682803